Question 1

How do I know you  have received my order?

Accepted Answer

Once your order is placed, you’ll receive a confirmation email sent to the address provided at checkout.

If you haven’t received this email, please check your spam or junk folder. If it’s not there, contact us,  we’ll be happy to assist you.

Question 2

Can I update my address or cancel my order?

Accepted Answer

Please ensure your shipping details are correct before placing your order, particularly if your billing and shipping addresses differ.

Once your order has shipped, changes are not possible. If your order is still being processed, we may be able to assist with an update or cancellation.

For support, please contact our Customer Care team promptly.

Question 3

How will my order be packaged? Do you offer gift wrapping?

Accepted Answer

Your jewelry will arrive in our recyclable gift box and 100% cotton pouch, wrapped in tissue paper.
To reduce packaging waste, we may pack two smaller pouches in a single jewelry box. If you prefer each piece individually boxed, simply select the Gift Bag & Tissue option at checkout, ideal for gifting.
Our packaging is thoughtfully designed using FSC-certified paper from 70% recycled sources, with no foam or velour inserts. Plastic-free, fully recyclable, and biodegradable, beautiful to give, and gentle on the environment.

Question 4

How do I redeem a discount code or gift card?

Accepted Answer

Simply add your chosen jewellery to your cart and proceed to checkout. Enter your code in the field marked ‘Discount code or gift card’ beneath your order summary.

Please note that only one discount code can be applied per order, and codes cannot be applied after a purchase is completed. Multiple gift cards may be used within the same order.

Your discount will be reflected at the final stage of checkout.

Question 5

Who do I contact for an invoice?

Accepted Answer

For invoice inquiries, please email us at support@bluelikya.com with your order number.

We’ll be happy to assist you.

Question 6

Can I track my order?

Accepted Answer

Yes, all orders are shipped with tracking. Once your order has been dispatched, you’ll receive a separate email with your tracking number, allowing you to follow your parcel’s journey.

Please note that tracking information may take a few hours to update.

Question 7

I haven’t received my order yet. What can I do?

Accepted Answer

We make every effort to deliver your order within the timeframe of the shipping option selected at checkout.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details, so you can follow your parcel from our studio to your door.

For any further assistance, please contact our Customer Care team at support@bluelikya.com.

FAQ

Frequently asked questions

How do I know you have received my order?